Making a claim

Making a claim

Making a claim on your health plan is straightforward. Simply download and complete the PDF form below then return to the UK address detailed on the Contact page.

If your claim is for professional fees we will require original receipts for any treatment or optical appliances you have paid for and these should be included with your claim form.

If you would prefer to receive a printed claim form by post, please call the HSF health plan claims department on 020 7202 1381 for one to be sent to you.

Irish residents

If you are resident in the Republic of Ireland, please use the Republic of Ireland claim form.

What happens after completing the form?

Once you have completed the claim form send it to us and we do the rest. We aim to have all claims settled promptly, particularly where you have had to pay for professional fees.

From time to time, post does fail to reach us or is delayed. If you are affected by delays or loss please register a specific complaint direct with Royal Mail. (As the recipient of the item and not the sender, we are unable to lodge individual complaints to the Royal Mail on your behalf.) Click here for top 10 postal tips from Consumer Focus – especially important when posting birth certificates and other important documentation. Here is guidance on how to make a complaint when the post you send does not arrive and to claim any compensation that might be due.